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BIG Logistics

Our Privacy Policy

Welcome to BIG Logistics. Your privacy matters to us.

BIG Logistics is a global freight forwarder specializing in air and ocean freight. As a joint venture between BTS Logistics (NL), Good Logistics UK, and Infinity Logistics China, we operate internationally — with offices in Shanghai, Shenzhen, Ningbo, Dalian, and Qingdao — and serve clients worldwide. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information, in compliance with global privacy laws including the GDPR, CCPA, PIPL, and other applicable regulations.

#1

Who this policy applies to

This privacy policy applies to:

  • Visitors to our website: www.biglogistics.com.
  • Individuals contacting us via email, contact forms, or social media
  • Prospective and current clients, partners, and vendors
  • Job applicants submitting applications through digital channels

#2

Information we collect

We may collect the following types of personal and business information:

a) Personal Identifiable Information (PII)

  • Name
  • Company name
  • Job title
  • Email address
  • Phone number
  • Country/location
  • Any details you voluntarily submit through forms or inquiries

b) Logistics-related information

  • Shipment details
  • Pickup/delivery addresses
  • Customs documentation
  • Cargo specifications

c) Technical & usage information

  • IP address
  • Browser type/version
  • Device identifiers
  • Operating system
  • Time zone settings
  • Website pages visited and time spent
  • Cookies and analytics data (see section 6)

#3

How we use your information

We process your information for the following purposes:

  • To respond to inquiries or quote requests
  • To provide and manage freight forwarding services
  • To fulfill legal or contractual obligations (e.g., customs, trade compliance)
  • To monitor and improve our website performance
  • To communicate service updates and relevant marketing (with consent)
  • To assess and manage job applications
  • To protect against fraud, misuse, or unlawful activities

#4

Legal basis for processing

We rely on the following lawful bases:

Jurisdiction: EU/EEA (GDPR) | Legal Basis: Consent, Contract, Legal Obligation, Legitimate Interest
Jurisdiction: UK (UK GDPR) | Legal Basis: Consent, Contract, Legal Obligation, Legitimate Interest
Jurisdiction: China (PIPL) | Legal Basis: Consent, Contract fulfillment, Legal obligation
Jurisdiction: US (CCPA/CPRA) | Legal Basis: Business purpose, Consent (where required), Service provision

You may withdraw your consent or object to processing at any time (see Section 9).

#5

Data sharing & disclosure

We may share your personal data with:

  • Our joint venture partners: BTS Logistics, Good Logistics UK, Infinity Logistics China
  • Affiliated offices and trusted logistics partners (e.g., carriers, agents)
  • IT and cloud service providers (e.g., hosting, CRM, analytics tools)
  • Government authorities (e.g., customs or regulatory bodies)
  • Professional advisors (e.g., legal, tax, accounting) when necessary

All parties are contractually obligated to protect your information and only process it for legitimate business purposes.

#6

Cookies and tracking technologies

Our website uses cookies and similar technologies to:

  • Ensure site functionality
  • Analyze user behavior and improve UX
  • Remember user preferences
  • Track marketing performance (e.g., Google Analytics)

By using our website, you consent to the use of cookies. You can manage or disable cookies in your browser settings. 

#7

International data transfers

As a global company, your information may be transferred across borders, including to or from:

  • The European Union (EU)
  • The United Kingdom
  • China
  • The United States
  • Other countries where we or our partners operate

We take appropriate safeguards to ensure data is protected, including Standard Contractual Clauses (SCCs), contractual data processing agreements (DPAs), and compliance with applicable data transfer regulations.

#8

Data retention

We retain your personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal, tax, or regulatory obligations
  • Maintain business and operational records

Retention periods vary by data type and jurisdiction. You can request deletion of your data (see section 9).

#9

Your rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent where processing is based on consent
  • Data portability (in machine-readable format)
  • File a complaint with a relevant supervisory authority

#10

Data security

We implement physical, technical, and administrative safeguards to protect your data, including:

  • Secure servers and encryption
  • Access control and authentication protocols
  • Regular vulnerability assessments
  • Employee training on data protection

While no system is 100% secure, we strive to keep your information safe at all times.

#11

Third-party sites

Our website may contain links to other websites not operated by BIG Logistics. We are not responsible for their content, privacy practices, or data handling. We encourage you to read their privacy policies.

#12

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The updated version will always be available on our website. Material changes will be clearly communicated.

#13

Contact

For questions, product information or information about the website itself, please contact us via this page.

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